Terms of Service
Last Updated: March 1, 2025

Welcome to Tortuga Surf Lodge! These Terms of Service ("Terms") govern your use of our website and the services we offer. By accessing or using our website, you agree to comply with these Terms.

1. Reservations and Payments

To book a stay, you must provide accurate and complete information.
Reservations are subject to availability and confirmation.
We do not accept credit cards. A 20% deposit is required to reserve with us which can be completed via Venmo, Zelle, Paypal or bank transfer. The remaining is due upon arrival in cash. Anything purchased at the hotel will also be paid in cash.
Cancellations and refunds are subject to our cancellation policy. If you cancel 2 weeks or less from your date of check-in, your deposit will be forfeited.

2. Guest Responsibilities

Guests must follow hotel rules and respect other guests and staff.
Any damage caused to the property by a guest will be the guest's responsibility.
We reserve the right to refuse service to anyone violating our policies.
We reserve the right to end any reservation early to anyone violating our policies or disrespecting hotel staff.

3. Use of Website

You may not use our website for unlawful purposes or in any way that may harm the hotel’s reputation.
Unauthorized use, copying, or distribution of website content is prohibited.

4. Privacy Policy

Your use of our website is also governed by our Privacy Policy, which explains how we collect and use your information.

5. Limitation of Liability

We are not responsible for any indirect, incidental, or consequential damages arising from your use of our services.
We are not liable for service interruptions or errors beyond our control.